at 2021-12-03 07:54,
Ms Chan. said:
| HOW TO ISSUE CREDIT NOTE TO CUSTOMER ?
at 2021-12-03 07:56,
Support Team said:
| File :
|
at 2021-12-03 07:56,
Support Team said:
| File :
|
at 2021-12-03 07:56,
Support Team said:
| File :
|
at 2021-12-03 07:56,
Support Team said:
| File :
|
at 2021-12-03 07:56,
Support Team said:
| File :
|
at 2021-12-03 07:56,
Ms Chan. said:
| already received the payment from customer, but now good is returned. I want to issue credit note.
at 2021-12-03 07:57,
Support Team said:
| File :
|
at 2021-12-03 07:57,
Support Team said:
| File :
|
at 2021-12-03 07:57,
Support Team said:
| 已收款的在發票開始
at 2021-12-03 07:57,
Ms Chan. said:
| then after I issue the credit note, how to return the payment from customer ?
at 2021-12-03 07:58,
Support Team said:
| File :
|
at 2021-12-03 07:59,
Support Team said:
| 在下一張發票扣減
at 2021-12-03 07:59,
Ms Chan. said:
| so, issued the invoice then in the receipt to issue credit note.. but already received payment , how to input the money to return ?
at 2021-12-03 08:00,
Support Team said:
| File :
|
at 2021-12-03 08:01,
Support Team said:
| 退貨退款的情況,輸入收取負數金額
at 2021-12-03 08:30,
Ms Chan. said:
| already save the invoice, but I am unable to press return.
at 2021-12-03 08:30,
Ms Chan. said:
| File :
|
at 2021-12-03 08:32,
Support Team said:
| 在紀錄查找打開發票
at 2021-12-03 08:35,
Ms Chan. said:
| File :
|
at 2021-12-03 08:35,
Ms Chan. said:
| 對嗎?
at 2021-12-03 08:36,
Ms Chan. said:
| THEN press save
at 2021-12-03 08:36,
Support Team said:
| 是的
at 2021-12-03 08:36,
Support Team said:
| 這條unsettled 1000 是未收過貨款?
at 2021-12-03 08:38,
Ms Chan. said:
| 沒有收錢
at 2021-12-03 08:38,
Support Team said:
| 這樣就是直接退貨
at 2021-12-03 08:38,
Ms Chan. said:
| 可以扣發票, 對嗎?
at 2021-12-03 08:39,
Support Team said:
| settle了這張發票
at 2021-12-03 08:41,
Ms Chan. said:
| 如果收了錢, 之後是扣發票呢??
at 2021-12-03 08:42,
Support Team said:
| File :
|
at 2021-12-03 08:43,
Ms Chan. said:
| 不見有 - 1800
at 2021-12-03 08:43,
Support Team said:
| 3000-1800=1200
at 2021-12-03 08:43,
Ms Chan. said:
| File :
|
at 2021-12-03 08:44,
Ms Chan. said:
| 只有發票一張
at 2021-12-03 08:45,
Support Team said:
| 你要有一張收款發票,這張發票退貨,之後其他發票才會用這張來扣
at 2021-12-03 08:45,
Ms Chan. said:
| CN20211201 沒有了
at 2021-12-03 08:45,
Ms Chan. said:
| -1000
at 2021-12-03 08:47,
Ms Chan. said:
| 這張發票是否要入收款先, 之後按 save, 再按 return ???
at 2021-12-03 08:48,
Support Team said:
| 根據實際有沒有收款來操作
at 2021-12-03 08:48,
Support Team said:
| 如已收款,先入收款,再在發票按退款
at 2021-12-03 08:50,
Ms Chan. said:
| 收了錢, 現在不退款, 想扣發票, 怎做 ??
at 2021-12-03 08:50,
Support Team said:
| 入收款
at 2021-12-03 08:50,
Support Team said:
| 在發票按退貨
at 2021-12-03 08:51,
Support Team said:
| 之後的發票收款時:
at 2021-12-03 08:51,
Support Team said:
| File :
|
at 2021-12-03 08:53,
Ms Chan. said:
| step 1
at 2021-12-03 08:53,
Ms Chan. said:
| File :
|
at 2021-12-03 08:54,
Ms Chan. said:
| step 2
at 2021-12-03 08:54,
Ms Chan. said:
| File :
|
at 2021-12-03 08:54,
Ms Chan. said:
| step 3
at 2021-12-03 08:55,
Ms Chan. said:
| File :
|
at 2021-12-03 08:55,
Ms Chan. said:
| then press " return " ??
at 2021-12-03 08:56,
Ms Chan. said:
| File :
|
at 2021-12-03 08:56,
Ms Chan. said:
| 正確 ??
at 2021-12-03 08:57,
Support Team said:
| 這張單收款和退貨是同一日?
at 2021-12-03 08:57,
Ms Chan. said:
| 是
at 2021-12-03 08:57,
Ms Chan. said:
| 不可以嗎??
at 2021-12-03 08:58,
Ms Chan. said:
| so press " return ""
at 2021-12-03 08:59,
Support Team said:
| 同一日可同一張單這樣做,不同日期要分開2張收款做
at 2021-12-03 08:59,
Support Team said:
| 是的
at 2021-12-03 09:00,
Ms Chan. said:
| File :
|
at 2021-12-03 09:00,
Ms Chan. said:
| Not balance lol
at 2021-12-03 09:01,
Support Team said:
| receive 入返 1000
at 2021-12-03 09:02,
Ms Chan. said:
| File :
|
at 2021-12-03 09:02,
Ms Chan. said:
| still not balance
at 2021-12-03 09:02,
Support Team said:
| receive 按 enter
at 2021-12-03 09:03,
Ms Chan. said:
| ok now
at 2021-12-03 09:03,
Ms Chan. said:
| File :
|
at 2021-12-03 09:04,
Ms Chan. said:
| then ... how to go to 扣發票??
at 2021-12-03 09:05,
Support Team said:
| 開新收款
at 2021-12-03 09:05,
Support Team said:
| File :
|
at 2021-12-03 09:06,
Ms Chan. said:
| Now is okay, I can see -1000
at 2021-12-03 09:06,
Ms Chan. said:
| File :
|
at 2021-12-03 09:06,
Ms Chan. said:
| Thank you very much
at 2021-12-03 09:19,
Ms Chan. said:
| File :
|
at 2021-12-03 09:20,
Ms Chan. said:
| File :
|
at 2021-12-03 09:20,
Support Team said:
| File :
|
at 2021-12-03 09:20,
Support Team said:
| 這張是同一張,退貨退款
at 2021-12-03 09:21,
Support Team said:
| File :
|
at 2021-12-03 09:21,
Ms Chan. said:
| Unsettle 是 " 0 " ?
at 2021-12-03 09:21,
Support Team said:
| 這是扣另一張發票
at 2021-12-03 09:22,
Support Team said:
| 已全數收款,或退貨時,unsettled 就是0
at 2021-12-03 09:24,
Ms Chan. said:
| 退貨退款
at 2021-12-03 09:24,
Ms Chan. said:
| step 1
at 2021-12-03 09:25,
Ms Chan. said:
| File :
|
at 2021-12-03 09:25,
Ms Chan. said:
| then press " return "
at 2021-12-03 09:27,
Ms Chan. said:
| File :
|
at 2021-12-03 09:28,
Ms Chan. said:
| But unsettled is 1000 NOT " 0 "
at 2021-12-03 09:28,
Ms Chan. said:
| File :
|
at 2021-12-03 09:28,
Support Team said:
| 在同一張做,這張還未收過款項
at 2021-12-03 09:30,
Ms Chan. said:
| ok re-do
at 2021-12-03 09:30,
Ms Chan. said:
| File :
|
at 2021-12-03 09:30,
Ms Chan. said:
| press " save "
at 2021-12-03 09:30,
Ms Chan. said:
| File :
|
at 2021-12-03 09:31,
Ms Chan. said:
| then press " return " ?
at 2021-12-03 09:32,
Ms Chan. said:
| Okay... i go to receipt list
at 2021-12-03 09:32,
Ms Chan. said:
| then I found it ...
at 2021-12-03 09:32,
Support Team said:
| 在紀錄查找打開發票
at 2021-12-03 09:32,
Support Team said:
| File :
|
at 2021-12-03 09:33,
Ms Chan. said:
| still unsettle 1000
at 2021-12-03 09:33,
Support Team said:
| 這樣分開不同單來做
at 2021-12-03 09:35,
Ms Chan. said:
| why in the receipt I still see the unsettled is 1000 ?
at 2021-12-03 09:35,
Ms Chan. said:
| not the same as your picture ??
at 2021-12-03 09:35,
Support Team said:
| 你是在同一張單
at 2021-12-03 09:36,
Ms Chan. said:
| File :
|
at 2021-12-03 09:36,
Ms Chan. said:
| Here ???
at 2021-12-03 09:36,
Support Team said:
| File :
|
at 2021-12-03 09:36,
Support Team said:
| 在紀錄查找打開發票
at 2021-12-03 09:36,
Support Team said:
| 發票按退貨
at 2021-12-03 09:37,
Support Team said:
| 新單頁面就會顯示 unsettled 0
at 2021-12-03 09:39,
Ms Chan. said:
| Okay again
at 2021-12-03 09:39,
Ms Chan. said:
| step 1
at 2021-12-03 09:39,
Ms Chan. said:
| File :
|
at 2021-12-03 09:39,
Ms Chan. said:
| press eturn
at 2021-12-03 09:40,
Ms Chan. said:
| but ...
at 2021-12-03 09:40,
Ms Chan. said:
| File :
|
at 2021-12-03 09:40,
Ms Chan. said:
| go to receipt
at 2021-12-03 09:40,
Ms Chan. said:
| then ...
at 2021-12-03 09:41,
Support Team said:
| return
at 2021-12-03 09:42,
Ms Chan. said:
| File :
|
at 2021-12-03 09:42,
Ms Chan. said:
| then .. save ?
at 2021-12-03 09:43,
Ms Chan. said:
| File :
|
at 2021-12-03 09:43,
Support Team said:
| File :
|
at 2021-12-03 09:43,
Support Team said:
| 退貨+退款
at 2021-12-03 09:44,
Support Team said:
| 如留給下張發票扣就不需要收取負數款項
at 2021-12-03 09:44,
Support Team said:
| File :
|
at 2021-12-03 09:44,
Support Team said:
| 直接這樣
at 2021-12-03 09:45,
Ms Chan. said:
| 退貨+退款
at 2021-12-03 09:45,
Ms Chan. said:
| Why unsettled is still HKD1000 ??
at 2021-12-03 09:46,
Ms Chan. said:
| Please show me all your steps
at 2021-12-03 09:46,
Ms Chan. said:
| step 1 to step ..xxxx
at 2021-12-03 09:48,
Support Team said:
| File :
|
at 2021-12-03 09:48,
Support Team said:
| 發票
at 2021-12-03 09:48,
Support Team said:
| File :
|
at 2021-12-03 09:48,
Support Team said:
| 收款
at 2021-12-03 09:48,
Support Team said:
| File :
|
at 2021-12-03 09:48,
Support Team said:
| 發票 -> 退貨
at 2021-12-03 09:49,
Support Team said:
| File :
|
at 2021-12-03 09:49,
Support Team said:
| 退貨
at 2021-12-03 09:49,
Support Team said:
| File :
|